For 30 years, Kids Help Phone has innovated to respond to unmet need. Now is the time for a more radical change. Young people have increasingly diverse needs, rely on ever changing technologies, and deserve a broad range of supports that can meet them where they’re at. To propel us forward and keep us responsive, we have broadened our service delivery along an adapted, stepped care model. This is our Innovation Imperative. We have embraced innovation, technology, and data in a way often neglected by the mental health space, and have seen incredible benefit. As a national leader in e-mental health and innovation, we will share from our experience transforming our national services and organization. We will share learnings from rapidly building new national services, as well as discuss our experiences advancing an organization with tools not traditional to the mental health space.
Presenters and slide deck
Alisa Simon, Senior Vice President, Innovation & Chief Youth Officer
Alisa Simon brings more than 20 years of leadership experience in health-care access and support services to her role as Senior Vice President, Innovation and Chief Youth Officer at Kids Help Phone. As a champion of innovation, Alisa is integral to the organization’s development of virtual health solutions for youth. Using comprehensive data and research to provide knowledge management strategies, Alisa drives improvements in service and support that respond to evolving technologies and the changing needs of young people. Prior to joining Kids Help Phone, Alisa had experience serving as Health Policy Director at Public Citizens for Children and Youth where she managed two helplines assisting children and families. She was also the Health Care Director at Citizens for Consumer Justice and Acting Director of Policy and Communications with the Association of Ontario Midwives. Alisa holds a Master of Public Health degree from the University of North Carolina.
Sarah Mughal, Director of Service Innovation
Sarah Mughal, MPH, currently works for Kids Help Phone as the Director of Service Innovation, responsible for reimagining Kids Help Phone's services along an adapted stepped care model to improve accessibility across Canada. Since 2018, Sarah has also sat on the Mental Health Commission of Canada's technical committee developing the National Standard for the Mental Health and Well-Being of Post-Secondary students, and is incredibly proud to be a part of this important work. Prior to her current positions, Sarah spent the past decade in mental health advocacy, community education, and suicide prevention both nationally and internationally. She's currently based in Toronto, and is thrilled to be joining the Frayme Learning Institute.
Key Learnings
- Kids Help Phone supports 900-1500 young people and saves ~11 lives every day.
- Using a modified stepped care solution, Kids Help Phone is trying to create an integrated and innovative service continuum to amplify access to e-mental health solutions for young people.
- Kids Help Phone is making investments to strengthen data and technology infrastrucutre and preparing to share data externally.